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Who is responsible for the processing of your data?


Hotels Ultonia Girona (ITSUGA S.L.), with TAX ID Nº: B17141870, henceforth the COMPANY
Address: C/ Gran Vía Jaume I, 22 17001 GIRONA.
Data Protection Officer:


What are your rights when you provide us with your data?


Access: The interested party has the right to know what data is being processed about them by the COMPANY.

Rectification: The interested party has the right to request the rectification if inaccurate data.

Deletion: The interested party has the right to request the deletion of their data when, among other reasons, the data is not required for the reasons for which it was collected.

Limitation of processing: In certain circumstances the interested party may request the limitation of the processing of their data, in which case it will only be kept for the execution of defence of complaints.

Opposition: In certain circumstances the interested party may oppose the processing of their data. In this case the COMPANY will stop processing your data, except for legitimate legal reasons or the execution of defence of possible complaints.

Data portability: Only applicable to automated data and consists of passing the data from the COMPANY to another new DATA CONTROLLER (not to the interested party and at the request of the same).

You can exercise your rights, including the right to withdraw your consent (if this was granted) by writing to Hotels Ultonia Girona (ITSUGA S.L.), C/ Gran Vía Jaume I, 22, 17001 Girona or sending an e-mail to You also have the right to file a complaint with the Data Protection Control Authority, currently the Spanish Data Protection Agency.


Legal Notice


Hotels Ultonia Girona (ITSUGA S.L.), with Tax ID Nº: B17141870, registered at C/ Gran Vía Jaume I, 22 17001 GIRONA, entered in the Girona Business Registry, Volume 290, sheet 13, page GI-5421, responsible for the website, henceforth known as Hotels Ultonia Girona, places this document at the disposition of the users in order to comply with the obligations set out in Law 34/2002, of Services for the Information Society and of Electronic Commerce (LSSI-CE), as well as informing all users of the website of the terms and conditions of use of the website.

Any person who accesses this website assumes the role of user, committing to the observance and strict compliance with the provisions set forth herein, as well as any other legal provision that may be applicable..

The provider reserves the right to modify any type of information that may appear on the website, with there being no obligation to pre-notify or inform users of said obligations, with publication on the provider’s website being understood as sufficient.




The provider is exempt from any type of liability derived from the information published on its website, provided that this information has been manipulated or entered by a third party.

The provider’s website may use cookies (small information files that the server sends to the computer of the person accessing the page) to carry out certain functions that are considered essential for the proper functioning and visualisation of the site. The cookies used on the website are, in all cases, temporary in nature with the sole purpose of making their subsequent transmission more efficient and they disappear when the user session ends. In no event will cookies be used to collect personal information.

From the client’s website it is possible that to be redirected to the content of third-party websites. Given that the provider cannot always control the content posted by third parties on their websites, it does not assume any type of liability for such content. In all cases, the provider states that it will proceed to the immediate withdrawal of any content that could contravene national or international legislation, morality or public order, proceeding to the immediate withdrawal of the link to said website, informing the competent authorities the content in question.

The provider is not responsible for the information and content stored, by way of example, but not limited to, in forums, chats, blog generators, comments, social networks or any other means that allows third parties to publish content independently on the provider’s website. However, and in compliance with the provisions of art. 11 and 16 of the LSSI-CE, the provider makes itself available to all users, authorities and security forces, actively collaborating in the withdrawal or, where appropriate, blocking of all content that could affect or contravene the national or international legislation, third party rights or morality and public order. In the event that the user considers that there is any content on the website that could be subject to this classification, please notify the website administrator immediately.

This website has been reviewed and tested to ensure that it works properly. In principle, correct operation can be guaranteed 365 days a year, 24 hours a day. However, the provider does not rule out the possibility that there are certain programming errors, or that force majeure, natural disasters, strikes, or similar circumstances may occur that make access to the website impossible.


Personal data protection


The provider is deeply committed to complying with Spanish regulations for the protection of personal data, and guarantees full compliance with the obligations, as well as the implementation of the security measures set out in REGULATION (EU) 2016/679 OF THE EUROPEAN PARLIAMENT AND OF THE COUNCIL of April 27, 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data. The provider makes the company’s Privacy Policy available to users, informing users about the following aspects:

Details of the data controller.
Data processed.
File in which they are stored.
Purpose of the treatment.
Obligation or not to provide them, as well as the consequences in case of not providing them.
On the rights of all users and the procedure to exercise them.


Applicable law and jurisdiction


For the resolution of all controversies or issues related to this website or the activities carried out therein, Spanish legislation will be applied, to which the parties expressly submit, the Courts and Tribunals of Girona being competent to resolve all conflicts arising from or related to its use.


Cookie Policy


Type, purpose and operation of Cookies
How to disable Cookies in the main browsers
What happens if Cookies are disabled


Use of Cookies


The website uses “Cookies”, and other similar mechanisms (hereinafter, Cookies). Cookies are files sent to a browser through a web server to record the User’s activities on a specific website (hereinafter, the Services). The first purpose of Cookies is to provide the user with faster access to the selected Services. In addition, Cookies personalise the Services, facilitating and offering each User information that is of interest to them or that may be of interest to them, based on their use of the Services.

Cookies are used to personalise and facilitate User navigation as much as possible. Cookies are only associated with an anonymous User and their computer and do not provide references that allow the User’s personal data to be deduced. The User may configure their browser to notify and reject the installation of the Cookies sent, without affecting the User’s ability to access the Content. However, we point out that, in all cases, the quality of operation of the website may decrease.


Type, purpose and operation of the Cookies:


Cookies can be divided into session or permanent cookies, depending on their permanence. The first ones expire when the User closes the browser. The second ones expire depending on when the objective for which they serve is fulfilled or when they are manually deleted.
Additionally, depending on their objective, Cookies can be classified as follows:

PERFORMANCE COOKIES: This type of Cookie remembers your preferences for the tools found in the Services, so you do not have to reconfigure the service each time you visit. As an example, this type includes:

Volume settings for video or sound players.
The video transmission speeds that are compatible with your browser.
The objects stored in the “shopping cart” in E-commerce Services such as stores.

GEO-LOCATION COOKIES: These Cookies are used to find out which country you are in when a Service is requested. This Cookie is completely anonymous, and is only used to help guide the content to your location.

REGISTRATION COOKIES: Registration Cookies are generated once the User has registered or subsequently opened their session, and are used to identify them in the Services with the following objectives:

Keep the User identified so that, if they close a Service, the browser or the computer, and at another time or on another day re-enters said Service, they will continue to be identified, thus facilitating their navigation without having to re-identify themselves. This functionality can be suppressed if the User presses the “close session” functionality, so that this Cookie is eliminated and the next time the User enters the Service, the User will have to log in to be identified.

Check whether the User is authorised to access certain Services. Additionally, some Services may use links to social networks such as Facebook or Twitter. When the User registers for a Service with credentials from a social network, they authorise the social network to save a persistent Cookie that remembers their identity and guarantees access to the Services until it expires. The User can delete this Cookie and revoke access to the Services through social networks by updating their preferences in the specific social network.

ANALYTICAL COOKIES: Every time a User visits a Service, a tool from an external provider (WordPress, etc.) generates an analytical Cookie on the User’s computer. This Cookie, which is only generated during the visit, will serve in future visits to the Services to anonymously identify the visitor. The main objectives are:

Allow the anonymous identification of browser Users through the “Cookie” (identifies browsers and devices, not people) and therefore the approximate count of the number of visitors and their trend over time.

Anonymously identify the most visited content and therefore the most attractive for Users. Know if the User who is accessing is new or a repeat visit.

Important: Unless the User decides to register for a Service, the “Cookie” will never be associated with any personal data that can identify them.

Said Cookies will only be used for statistical purposes that help to optimize the User’s experience on the site.


How to disable Cookies on the main browsers:


All modern browsers allow you to change the cookie settings. These settings are usually found in the ‘Options’ or ‘Preferences’ of your browser menu. Likewise, you can configure your browser or your email manager, as well as install free add-ons to prevent Web Bugs from being downloaded when opening an email.

Configuration of cookies and, where appropriate, private browsing in each of the main browsers:

Internet Explorer: Internet Options> Privacy> Settings.

For more information, you can consult Microsoft support or browser Help.

Firefox: Tools> Options> Privacy> History> Custom Settings.

For more information, you can consult Mozilla support or browser Help.

Chrome: Settings> Show advanced options> Privacy> Content settings.

For more information, you can consult Google support or browser Help.

Safari: Preferences> Security.

For more information, you can consult Apple support or browser Help.


What happens if I disable Cookies?


Some functions of the Services will be disabled, such as remaining identified, keeping purchases in the “shopping cart” in an e-commerce Service, receiving information directed to your location or viewing some videos.


The website may change this Cookie policy based on legislative and regulatory requirements, or in order to adapt said policy to the instructions issued by the Spanish Data Protection Agency, therefore Users are advised to visit it regularly.


Cancellation and booking conditions


If your reservation is from October to June and you cancel more than 48 hours in advance, no charge will be made, otherwise you will be charged the amount of the first night. If your reservation is from July to September, you may cancel more than 7 days in advance without any charge, otherwise you will be charged the amount of the first night. All reservations will be guaranteed by credit card. Smoking is strictly prohibited inside the hotel, both in the rooms and in the interiors of our hotels.